1 General

• 1.2 All bookings accepted are subject to these terms and conditions.
• 1.3 All prices stated are in UK Pounds Sterling or Euros.

2 Booking procedure and payment terms

• 2.1 Once your booking has been confirmed, a non-refundable deposit of £100 or 150 euros per week will be required to secure your dates.
• 2.2 The rental balance will be due 12 weeks before your departure. If your departure date is less than 3 months away, the full rental balance will be due as soon as your booking has been confirmed.
• 2.3 Prior to departure, we require a cheque for the sum of £100 or 175 euros. This represents a security deposit and will be refunded after your vacation pending a satisfactory inspection.

3 Cancellations

WE STRONGLY RECOMMEND THAT YOU TAKE OUT HOLIDAY INSURANCE TO COVER UNFORESEEN CIRCUMSTANCES WHICH MAY NECESSITATE CANCELLATION OF YOUR HOLIDAY

• 3.1 The client may cancel the holiday booked at any time after it has been confirmed. Cancellations must be in writing.
• 3.2 We reserve the right to cancel the holiday if payment has not been received in accordance with clauses 2.1, 2.2 and 2.3 above.
• 3.3 The following cancellation charges will apply to all rentals cancelled in accordance with clauses 3.1 and 3.2 above.
  • Any cancellations - loss of rental deposit
  • 30 to 60 days - 50% of total rental
  • Within 30 days - 100% of total rental

WE WILL NOT BE ABLE TO MAKE ANY REFUNDS OTHER THAN THOSE CIRCUMSTANCES DESCRIBED ABOVE!
WE WILL HOWEVER BE HAPPY TO PROVIDE PROOF OF PAYMENT FOR YOUR HOLIDAY INSURANCE CLAIMS.

4 Accommodations

• 4.1 The accommodation provided is only for the use of persons named by the client on the booking form, subletting, sharing or assigning is prohibited.
• 4.2 The property will be available to clients after 2 p.m. Portuguese time on the day of arrival unless otherwise agreed. All accommodation must be vacated by 10 a.m. Portuguese time on the day of departure.
• 4.3 An adult must accompany persons under the age of 18.
• 4.4 We will not be liable for any loss or injury resulting from the use of the property and pool.
• 4.5 Swimming pools are dangerous and ours is not to be used by children without adult supervision.
• 4.6 While in normal circumstances you will be accommodated in the home of your choice, we reserve the right to substitute accommodation of a similar or higher standard should this be operationally necessary.

5 Complaints

• 5.1 In the unlikely event that the client has any reason for complaint or dissatisfaction, they must contact the local Management Company caring for the property in Portugal immediately so that remedial action may be taken. Details of how to contact the management company will be found in the accommodation.

6 Smoking

• 6.1 For the comfort and safety of clients and guests, smoking is not permitted in the homes.

7 Animals and Pets

• 7.1 Animals and Pets are not permitted in the Homes. This condition is strictly enforced.